J AND J REWARDS

(Trading as SmartSpeakers.co.za)

Prime Park, Unit 6, The Square, Montague Gardens 7441

We’re open Monday – Friday, 9 a.m. – 5:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are included in the price for all main centres around the country. For rural areas, there may be an additional fee which will be communicated to you before the unit is shipped.

How long will delivery take?

3-4 days if the item is in stock. 10-15 days if the item is not in stock. Collection can be arranged from our warehouse in Cape Town as well.

What exactly happens after ordering and paying?

You will receive an order confirmation via email. Once the item has been dispatched from our warehouse you will receive an email with the tracking details.

Do you accept refunds and returns?

Yes, we do. For our full return and refund policy please click here.

Set up and Installation

We are happy to help you with set up and installation! We offer the following set up options: 

  1. PDF Set Up – Breakdown of all the ways to correctly set up your smart devices, step by step and FAQ’s – R150 ex VAT
  2. 1 Hour Phone Call – Personalised and tailored phone call to assist with setting up smart home devices – R350 ex VAT, per hour charge
  3. House Call – 2 Hour Call out. Complete set up assistance. R600 for 2 hours and R300 per hour afterwards.
All payments to be made up front and we will commence assistance once POP is received

Send us an email or give us a call

+27 21 551 0219

Contact us