Frequently Asked Questions – FAQ’S

What is a smart speaker?

A smart speaker is a small Wi-Fi connected speaker controlled with voice commands. To use the hands-free device, you speak a trigger phrase – “Hey Siri”, “OK Google”, “Alexa” – and then ask a question or give a command such as “what’s the weather?”, “play Bob Marley on Spotify”.

The three main companies and their respective artificial intelligence operating systems include Google (Google Assistant), Amazon (Alexa), and Apple (Siri).These three companies have diversified their portfolio of smart products ranging from smart speakers, to smart headphones/earphones, to smart displays.

The market has evolved subsequently brought about a range of smart products including security cameras, motions sensors, doorbell cameras/intercoms, lights/LED strips, vacuum cleaners, thermostats, etc. All of these can are compatible and can seamlessly connect, then be controlled by a smart speaker as the main operating system.

What are the privacy concerns?

Smart speakers have powerful microphones that are always listening. This can be an unsettling concept for people worried about privacy, but companies say that they’re not recording when not in use. Once the devices hear a wake word or phrase, they start recording and send your voice to the cloud to complete the request. Even though Apple, Amazon and Google encrypt the data, recordings are saved. Google and Amazon products generally include mute buttons.

What are the delivery charges for orders from the Online Shop?

Purchases over the value R1000.00 qualifies for FREE shipping nation wide.

Purchases under the value of R1000.00 will incur a shipping fee of R75.00.

Which payment methods are accepted in the Online Shop?

Payment options include:

  • Direct bank transfer.
  • PayFast.
  • Ozow.
  • Yoco – debit/credit card.
How long will delivery take?

2-3 working days if the item is in stock. If items are not in stock, contact our offices on +27 21 551 0219, after which a consultant will be able to offer assistance regarding a query and advise on availability and prospective arrival of products. Collection can be arranged from our warehouse in Cape Town as well.

What exactly happens after ordering and paying?

You will receive an order confirmation via email. Once the item has been dispatched from our warehouse you will receive an email with the tracking details.

Do you accept refunds and returns?

Yes, we do. For our full return and refund policy please click here.

Set up and Installation

If you are having difficulties setting up your Amazon Alexa product in South Africa, please follow the link below to assist in that regard:

How to set up Amazon Alexa in South Africa (with Spotify)

I would like to become a re-seller, how does that work?

SmartSpeakers does offer businesses the chance to enter a re-seller agreement. We are constantly seeking to form long lasting business partnerships with companies that seek to enter the market or diversify their portfolios. 

Email our brand manager – [email protected] – who will be able to further assist in this regard.

Do you offer wholesale prices on large quantity orders?
“Looking to buy in bulk? We’ve got you covered! 
SmartSpeakers is the sister company of an established South African import and distribution company called J&J Rewards. 
Through their vast network of international suppliers and logistical partnerships, we’re able to assist our clients with sourcing just about anything; without the stress of minimum order quantities or dealing with intense customs procedures.
Simply drop your request to [email protected] or the contact us page and one of our friendly SmartSpeaker staff members will get back to you shortly”.